Politique d’expédition
Shipping Origin and Services
Orders are dispatched from Thailand. Our standard delivery service is Thailand Post.
Shipping rates displayed at checkout are based on the order’s total weight, destination, and applicable Thailand Post rates. We charge no additional commission for arranging delivery.
Alternative courier services and air cargo are available by separate arrangement, as described below.
Order Processing
Order processing begins after payment confirmation.
Retail orders: Usually processed within 2–3 business days.
Large & wholesale orders: Usually processed within 3–5 business days.
Processing times exclude weekends and Thai public holidays.
Large orders may require additional time due to manufacturer or supplier availability, peak-season demand, or other operational factors. If a significant processing delay occurs, we will contact you.
Estimated Delivery Times
Delivery estimates begin when the shipment is handed over to the carrier and do not include order processing time.
The following estimates apply to Thailand Post shipments:
| Destination | Estimated delivery |
|---|---|
| Africa & other countries | 15–30 business days |
| Australia & New Zealand | 7–14 business days |
| East Asia & Southeast Asia | 5–10 business days |
| Latin America | 15–30 business days |
| Middle East | 7–15 business days |
| United Kingdom & Europe | 10–20 business days |
| United States & Canada | 10–20 business days |
Note: These estimates are not guaranteed. Delivery may be affected by carrier operations, weather, transit congestion, customs procedures, public holidays, and other circumstances beyond our control.
Shipment Weight and Multiple Parcels
Thailand Post’s maximum shipment weight is generally 20–30 kg, depending on the destination country and service.
Orders exceeding the applicable weight limit will be split into multiple shipments. Parcels from the same order may arrive separately.
Order Tracking
Your Thailand Post tracking number will be provided within 1–2 days after your parcel is handed over to Thailand Post. Tracking information may take 2–3 days to become active.
For orders sent in multiple parcels, separate tracking numbers will be provided where available.
Delivery Address and Recipient Details
Please provide a complete and accurate delivery address, recipient name, postal code, and contact telephone number.
If you notice an error, contact us as soon as possible. Address changes after dispatch are subject to the carrier’s procedures and may not be possible.
The recipient should monitor tracking updates and respond promptly to requests from the carrier or customs authorities, including requests for documents, payment, or collection.
Import Restrictions and Customs Clearance
Before ordering, buyers must check whether the selected products and their ingredients may be imported into the destination country and whether any restrictions, permits, or quantity limits apply.
This includes cosmetics, food products, dietary supplements, liquids, aerosols, and plant-based products. Products approved for sale in Thailand are not necessarily approved for import into other countries.
The buyer is responsible for meeting the requirements applicable to them as the importer. Nature & Herbs skin care does not act as the importer in the destination country.
Customs clearance and admission of goods are determined by the destination country’s customs and other authorized agencies. We cannot influence their decisions or guarantee clearance.
Carrier acceptance is also subject to the applicable service and transport restrictions.
Import Duties, Taxes and Clearance Charges
Shipping charges do not include destination-country import duties, taxes, or customs clearance charges unless expressly stated otherwise.
Any applicable charges are payable by the buyer or recipient. Please check these requirements with the relevant local authorities before ordering.
Delayed or Missing Parcels
If your parcel appears delayed or tracking has stopped updating, please contact us with your order number and tracking number. We will assist with a carrier inquiry where appropriate.
If tracking shows delivery but you have not received the parcel, please check with household members, building reception, and the local delivery office, then contact us.
Damaged Parcels or Missing Contents
Please notify us promptly if your parcel arrives damaged or with missing contents. Retain the packaging, shipping label, and contents, and provide photographs to help us investigate and support any carrier claim.
Please follow any inspection or reporting instructions issued by the carrier.
Carrier Compensation
Compensation available from the selected carrier for loss or damage is subject to that carrier’s terms, coverage limits, exclusions, and claims procedures. We will assist with submitting a carrier inquiry or claim where appropriate.
Any replacement, refund, or other resolution will depend on the circumstances, the investigation, and applicable law.
Undeliverable, Unclaimed or Returned Shipments
Parcels may be returned to the sender if the address is incorrect, delivery is refused, collection deadlines are missed, or customs requirements are not met.
If this happens, please contact us. We will review the parcel’s status and discuss the available options, including reshipment where possible.
Any additional shipping, return, or storage charges will be explained before an arrangement is agreed. Refund eligibility is subject to our Refund Policy and applicable law.
Alternative Courier Services
Delivery via DHL, TNT, FedEx, or UPS may be arranged upon request, subject to availability and acceptance of the shipment.
Please contact us before placing your order so we can request a quote for your specific shipment. These services are quoted separately from the Thailand Post rates shown at checkout.
Air Cargo for Wholesale and Bulk Orders
For wholesale buyers or large orders of 45 kg or more, worldwide air cargo delivery may be arranged.
Rates, estimated transit times, documentation requirements, and delivery arrangements are confirmed individually. Please contact us for a quote.
Contact Us
For shipping questions or assistance with an order, please use our Contact page and include your order number.